![]() ![]() They only have full access to the Aircall Apps, and to their call recordings. ⚠️ Please note these users only have reading access to the Roles section.Īgent: this role should be assigned to those users who need to be making and receiving calls. Users with this role have full access, edit, and data export permissions for Analytics (Stats, Analytics+, Call History, Activity Feed, Monitoring), Call Settings, and to calls recordings. Supervisor: this role should be assigned to users only needing to supervise and report on the team's performance. However, they do not have the rights to assign users to the Owner role, as only Owners are able to edit and assign Owner roles. ⚠️ Please note that these users have extensive permissions on Roles editing by being able to edit and create other Admin, Supervisor or Agent users. These users will have full access, edit, and data export permissions for Numbers, Users, Teams, Analytics (Stats, Analytics+, Call History, Activity Feed, Monitoring), Call Settings, Integrations, and calls recordings. ⚠️ Please note that these users will have limited permissions for Roles editing, only being able to create and edit other Owner users.Īdmin: this role should be assigned to those users needing to manage numbers, calls distribution, users, and oversee teams performance. These users will have full access and edit permissions to the company plan, billing information, and user management. Owner: this role should be assigned to those users who need to manage users’ access, and company sensitive information like billing info and plan details. There are four Dashboard User roles in Aircall that can be assigned to your organization users based on what Dashboard sections and rights they need to perform their job: □ Complete your IVR number's configuration by following this guide.What do I need to know about Aircall User Roles? ![]() ⚠️ Please note that it is not possible to assign users and teams to the main IVR number to answer calls from. The redirection numbers (the numbers that correspond to the options that your customer selects) are considered classic numbers. For example, when you call a phone number and hear options such as “Please press 1 to speak to Sales, 2 to speak to Support…” and so on. So what is the difference? A classic number is a number where you can assign users or teams in a call distribution to answer calls.Īn IVR number is a number that allows a pre-recorded voice to communicate via dial tones (DTMF) on your customer's keypad. You can choose to set up the above number types as either a Classic or an IVR number. Speaking of number types, Aircall offers two different number classifications to choose from directly from the Dashboard. ⚠️ Please note that mobile numbers are not available for every country and will need to be validated on a case-by-case basis.Ĭlassic vs. Mobile numbers are assigned by country and in specific ranges so that they can be quickly identified apart from local numbers. Toll-free numbers are also available in ranges, most commonly as +1-800-XXX-XXXX, or 888, 866, etc., In some cases, you may be able to extend the reachability (Canada & USA). ![]() Please note that toll-free numbers are only reachable from within the country they are located in and are only reachable from numbers with the same country prefix. Meaning, that the receiving party will pay charges on behalf of their customer to receive calls. Toll-free numbers are numbers that are free of charge to call from the caller's side. Since national phone numbers are not tied to a specific geographic location the geodata for a national number is listed as the country. This type of number is quite common outside the US and Canada and is used for larger businesses that want to easily be reached from around the country. National numbers are phone numbers that are not region-specific and are designed to be reachable from an entire country at the same cost. These numbers are typically used by local businesses. Geographic numbers are local numbers that are assigned to a specific geographic region. Here is a brief overview of the types of numbers offered and their capabilities: □ To have an overview of numbers country coverage, please refer to this link. You can refer to our guide on number compliance here. ⚠️ Please also note that with the purchase of numbers, there are specific addresses and ID regulationsthat are required by our partner carriers in order to activate the number for use. ![]() To check associated costs, please verify this directly with your Account Manager. Aircall offers a range of different phone number types that vary in capability and in cost. ![]()
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